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Billing Terms

IPTVON Refund Policy

Last updated: October 5, 2026

At IPTVON, we strive to deliver dependable streaming connectivity and responsive technical assistance. We want our subscribers to have clear expectations regarding billing, trial periods, and refund eligibility.

1. Evaluation Period & Eligibility

Because digital streaming credentials are delivered and activated immediately upon purchase, our refund policy is designed to address verified technical incompatibilities:

  • Initial 24-Hour Technical Window: If you purchase an IPTVON subscription and encounter complete technical inability to stream on a supported device that our support desk cannot resolve within 24 hours of notification, you are eligible to request a full refund.
  • Support Assistance Requirement: Before requesting a refund, you must open a ticket with our Support Team to allow our technicians to verify your server URL, credentials, and player configuration.

2. Non-Refundable Scenarios

Refunds cannot be issued under the following circumstances:

  • Requests submitted after 48 hours from the original purchase timestamp.
  • Partial refunds for unused days on multi-month subscriptions (e.g. requesting a refund 3 months into a 12-month plan).
  • Local connection issues caused by the user’s internet service provider (ISP throttling, insufficient download bandwidth under 15 Mbps, or unstable 2.4 GHz Wi-Fi).
  • Accounts suspended or terminated due to violations of our Terms of Service (e.g. credential sharing or stream rebroadcasting).
  • Incompatibility on unsupported or modified third-party hardware not listed in our Compatible Devices guide.

3. How to Request a Refund

To submit a refund request:

  1. Send an email to support@iptvon.app with the subject line "Refund Request - [Your Order / Account Email]".
  2. Describe the specific technical issue you encountered, the device model used, and your support ticket reference number.
  3. Our billing team will review your account connection logs and respond within 24 business hours.

4. Processing Timelines

Once approved, refunds are credited back to the original method of payment. Financial institutions typically require 5 to 7 business days for the transaction to reflect on your bank or card statement.